1. RETURNS & EXCHANGES. For items purchased online, returns and exchanges are accepted within 15 days of the delivery date. To initiate a return or exchange, please contact us at jenn@lolalayneboutique.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return or exchange.

2. RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.

3. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Special-Order items, Custom Products, Custom designed hats, hats, accessories and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be "open box" but must be unused, undamaged, and complete with all original packaging.

5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

 6. OTHER TERMS AND CONDITIONS. If you have questions regarding our items prior to placing your order, please email us at jenn@lolalayneboutique.com

We stand behind our products and want you to be satisfied with them. If you received a damaged item, please contact our Customer Service team with 48 hours of receiving the damaged item so we can rectify it for you right away!